Last Updated: 01.10.2024

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Thank you for choosing Maorkos. We strive to provide you with high-quality products and exceptional service. In the event that you are not completely satisfied with your purchase, we have outlined our return policy to ensure a seamless and transparent process.

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1. Return Period:

• Answer: Return requests are accepted within 10 business days from the delivery date.

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2. Eligible Items for Return:

• Answer: Leather bags and textile ready-to-wear items are eligible for return. Unfortunately, accessories are not eligible for returns.

 

3. Return Process:

• Answer: To initiate a return, please send an email to [email protected] stating the reason for the return. If there is a defect or issue with the product, please attach supporting photos. Our dedicated team will promptly review your request. Upon approval, we will provide instructions for the return process.

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4. Condition of Returned Items:

• Answer: Returned items must be in unused and undamaged condition, with original packaging intact. We reserve the right to reject returns that do not meet these criteria.

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5. Return Shipping:

• Answer: Maorkos covers the cost of return shipping for approved returns due to product defects or errors on our part. For other reasons, the customer is responsible for the return shipping costs.

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6. Refund Process:

• Answer: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method.

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7. Non-Returnable Items:

• Answer: Personalized, custom, and final sale items are non-returnable.

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8. Exchanges:

• Answer: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

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9. Contact Us:

• Answer: For any questions or concerns regarding our return policy, please contact our customer service team at [email protected]

We appreciate your understanding and cooperation. Thank you for being a valued customer of Maorkos.